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Looking to start a return or exchange?

Return or exchange: Apply by clicking here. The Shore Returns Center requires an order number and the email attached to order. Items purchased under sale and labeled 'FINAL SALE' are non-refundable.

Frequently Asked Questions:

I purchased items that were on-sale. Can I get a refund for these items or exchange for new products?

No, these products are not available for refund nor for exchange. They are only available for size exchange.

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My order's 30-day return date has passed. Is there any exception allowed?

A one-time exception/extension may be allowed per customer support approval assuming a reasonable time frame.

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I purchased items in-store, but would like to return. Can I start a return online and ship back the items?

Yes! If you do not have the order info, please reach out to customer support and they will help you start your return online.

Have a question? We're here to help!

Monday - Friday, 9am-5pm EST

contactus@shorebrand.com

We do not offer dedicated phone support. Please relay all inquires, concerns, and questions through the contact form here and a support team member will reach back to you within 2 business days.

Wholesale inquiries: Stephanie@shorebrand.com

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