With more ways to unlock exciting perks, this is your all access pass to exclusive rewards!
Gain Exclusive Access:
Welcome to Palo Alto
Celebrate your new VIP status in-store or online with 20% off your first purchase!
Be the first to shop our latest drops and special capsules
Share your birthday to receive a special gift during your birthday month
ACCESS VIP EVENTS
Don't miss out - VIP members get to shop our private events
Earn 1 point for every $1 spent when shopping as a VIP, in-store or online. Receive special savings when you redeem your points at checkout. Already a member and want to check your point balance? Click here
Frequently Asked Questions
VIP members earn 1 point for every $1 spent online or in-store.
Your points can be redeemed when checking out online or in-store. You can begin redeeming points once your VIP account balance reaches a minimum of 500 points.
Your points balance will show a reduction equal to the points value of the returned merchandise.
Exchanges will not affect your VIP account point balance.
When signing up to become a VIP, we recommend providing your birthday, email, and phone number, as exclusive offers will occur throughout the year that pertains to this information.
If you are having difficulties locating your valid VIP reward(s), please check the spam/clutter folder within the provided email address used when setting up your VIP membership.
If you still require assistance with locating your reward(s), we would be happy to help! Simply email: Contactus@shorebrand.com, with a subject line that includes 'Issues with my VIP rewards'